Privacy Policy

Everness Beads Privacy Policy

Last updated: 27.06.2025

 

1. Who We Are

Everness Beads is committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

 

Contact Details:

Business Name: Everness Beads

Email: evernessbeads@gmail.com

Address: PO BOX 404 Ermington, 1700, NSW, Australia

 

2. What Personal Information We Collect

We may collect the following types of personal information: Name Email address Phone number Shipping and billing address Payment details (processed securely by our payment provider) Order history and purchase preferences Communication records (emails, inquiries) Website usage data (cookies, IP address, browser information)

 

3. How We Collect Your Information

- We collect your personal information when you:

- Place an order on our website

- Create an account with us

- Contact us via email, phone, or social media

- Sign up for our newsletter or marketing communications

- Visit our website (through cookies and analytics)

- Participate in surveys or promotions

 

4. Why We Collect Your Information

We collect your personal information to:

- Process and fulfill your orders

- Communicate with you about your orders and shipping

- Provide customer service and respond to your inquiries

- Send marketing communications (with your consent)

- Improve our products, services, and website experience

- Comply with legal obligations

- Prevent fraud and ensure website security

 

5. How We Use and Disclose Your Information

We use your personal information only for the purposes stated above. We do not sell, rent, or trade your information to third parties for their marketing purposes. We may disclose your information to trusted service providers who help us operate our business, including:

- Payment processors (for secure payment processing)

- Shipping and courier companies (for order delivery)

- Email service providers (for communications)

- Web hosting and analytics providers Legal and professional advisors (when required)

- All third parties are required to protect your information and use it only for the specific services they provide to us.

 

6. Marketing Communications

With your consent, we may send you marketing emails about our products, promotions, and news. You can: Unsubscribe at any time using the link in our emails to contact us directly to opt out Update your communication preferences.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

 

Order and payment information: 7 years (for tax and accounting purposes) Marketing communications: Until you unsubscribe Website analytics: 24 months Account information: Until you request deletion or close your account

 

8. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, modification, disclosure, or destruction. Our security measures include: Secure Socket Layer (SSL) encryption for data transmission Secure servers and data storage Regular security updates and monitoring Limited access to personal information on a need-to-know basis Secure payment processing through certified providers

 

9. Your Rights

Under Australian privacy law, you have the right to: Access your personal information we hold Request correction of inaccurate or incomplete information Request deletion of your personal information (subject to legal requirements) Withdraw consent for marketing communications Lodge a complaint about our handling of your information To exercise these rights, please contact us using the details above.

 

10. Cookies and Website Analytics

Our website uses cookies and similar technologies to: Remember your preferences and shopping cart Analyze website traffic and user behavior Improve website functionality and user experience You can control cookies through your browser settings, though this may affect website functionality.

 

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

 

12. Overseas Disclosure Currently, we do not disclose your personal information overseas. If this changes in the future, we will: Update this policy Notify affected customers Ensure appropriate protections are in place

 

13. Data Breaches In the unlikely event of a data breach that may cause serious harm, we will:

 

Take immediate steps to secure your information

Notify the Office of the Australian Information Commissioner

Notify affected individuals as required by law

Provide guidance on protective steps you can take

​

14. Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve your concerns. We will respond to all complaints promptly. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner

 

(OAIC): Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au 1

 

5. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated "last modified" date. For significant changes, we may also notify you directly.

 

16. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

 

Email: evernessbeads@gmail.com

Address: PO BOX 404 Ermington, 1700, NSW, Australia