Refund Policy

Everness Beads Refund Policy

Last updated: 27.06.2025

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1. Consumer Guarantees

Under Australian Consumer Law, you are entitled to a refund or replacement if a product is faulty, not as described, or unfit for purpose. This applies regardless of any store policy.

 

2. Change of Mind

If you change your mind about your purchase and the product is unused, in its original condition, and in the original packaging, you may return it within 30 days of receipt for a refund or exchange (excluding shipping costs), subject to our discretion and product availability.

 

3. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of delivery. We will arrange for a return, refund, or replacement as appropriate.

 

4. How to Request a Refund

To request a refund, please contact us at evernessbeads@gmail.com with your order number and a description of the issue. We may require photos or additional information to process your request.

 

5. Processing Refunds

Refunds will be issued to the original payment method within [5–10] business days after we receive and inspect your return. Shipping costs are non-refundable unless the return is due to our error.

 

6. Returns

You are responsible for return shipping unless the return is due to our error. Please ensure the item is securely packaged for return.

 

7. Contact Us For any questions regarding refunds or returns, please email us at evernessbeads@gmail.com